(you can upgrade later if you choose to)
Have a question you don't see answered here? Email us and we'll be in touch asap.
No, there are no contracts required. Upgrade, downgrade or cancel your account at any time.
We offer a 30-day money-back guarantee on all plans. If you're not satisfied within the first 30 days of subscribing to a paid plan, just email us and we'll refund you for the cost of the subscription 100%.
You can cancel your subscription at any time, no questions asked. Simply sign-in to your account, click on your username (which is located in the upper right-hand corner of every page on the site), select "Your Subscription," and then click the "Cancel your subscription" link. All set! Your subscription will be cancelled immediately and you won't be charged again. You can always subscribe again later on when you want to use FocusGroupIt again.
No. Instead, we offer a 100% free account that lets you run small scale focus groups for no cost, with no credit card required. If you like it, you can then upgrade to any of the paid plans for additional capacity (groups, participants, etc.), more features and advanced support. If you get a paid plan and aren't satisfied, we offer a 30-day money back guarantee on all plans.
Contact us if you need more focus groups and/or maximum participants than is offered in the "Premium" plan.
Yes. We can connect you with qualified professionals that can help you run your focus group. Available services include:
Email us your project specs and we'll send you a "ballpark" estimate within 24 hours.
Yes, you can upgrade or downgrade plans at any time.
No. No credit card is necessary for the free account.
We talked with many FocusGroupIt users to determine how they wanted to pay and heard a variety of opinions, but most people favored subscriptions because they didn't want to feel "nickel and dimed" by having to pay every time they wanted to run a new focus group (since most people do multiple focus groups at a time). After careful consideration, we decided to offer monthly subscriptions with no long-term contracts required, which enables customers to get many focus groups with each plan and just cancel when they are done running their project. If you have strong anti-subscription feelings, then email us and we'll see what we can do.