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No, there are no long-term contracts required on annual "unlimited" plans. You can cancel after your first year is up, or continue on if you'd like. You can also downgrade back to the pay-as-you-go plan at any time.
We offer a 30-day money-back guarantee on all focus groups. If you're not satisfied within the first 30 days of paying for your group, just email us and we'll refund your payment 100%.
No. Let's say you upgrade to the annual "Plus" plan and find yourself in a project where you'd like to run one of your groups as a "Pro" group (to get the custom branding, for example). You can pay to upgrade just that one group if you'd like (at the regular price for a "Pro" group), and it will not impact your "Plus" plan subscription.
Payment through a traditional invoice is available for the Pro and Premium plans only. Please note that all invoices use "due on receipt" payment terms and payment must be received before the account will be upgraded.
Yes! We are experts in running online focus groups and can assist you with running your groups in at any level of service you need. Available services include:
Email us your project specs and we'll send you a "ballpark" estimate within 24 hours.